Shipping policy

We currently only ship to the United States.

1. Delivery Locations
We currently ship to all US states.

2. Order Processing Time

• Orders are typically processed within 3–10 business days after payment confirmation.
  
• Special/custom orders may require 7–15 business days.
  
• Orders placed on weekends or holidays will be processed the next business day.

Once your order has been processed, it will be shipped according to the shipping method you selected during checkout.

3. Shipping Times

Air Freight (small lights, samples, replacements): 12–15 days – Free

Sea Freight (large items): 30–45 days – Free

International Express (DHL, FedEx, UPS): 7–10 days – Paid

Expedited shipping services are also available upon request. Please contact us if you need urgent delivery options.

* Total delivery time = order processing time + shipping time

4. Delivery Methods
All orders are shipped via our preferred carrier partners, including UPS, FedEx, USPS, the United States Postal Service, and various freight companies. You will receive a tracking number via email as soon as your order has shipped.

5. Order Tracking
In general, you will receive two emails about the status of your order. The first email, is a confirmation email after you have placed your order. The second email, is a shipping notification after your order has been shipped out. The second email will contain tracking information and some instructions on how to track your package.

6. About Tax
Our products are tax included (customers do not need to pay tax) and shipping is free of charge

* Note：

1.All delivery time refer to working days, excluding weekends and holidays.

2.Orders that have not been shipped can be canceled by contacting us, orders in transit cannot be canceled. However, you can take advantage of our return policy and you can return the item when you receive it.

If you have questions, please contact us: info@lightvera.com