Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need the receipt or proof of purchase.
How to start a return
Email us at info@lightvera.com with your order number. Returns are handled by RMA: once your return is approved, we will email you the correct return address together with detailed instructions. Items sent back without first requesting a return cannot be accepted.
Who pays for return shipping
If your item arrives defective, damaged, or incorrect, Lightvera covers all return shipping costs and provides a prepaid return label. For change-of-mind returns, the customer is responsible for the return shipping cost.
Damages and issues
Please inspect your order upon delivery and contact us immediately at info@lightvera.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized products (special orders, customized sizes or colors) and gift cards. Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have; once the return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, in its original condition and packaging, with the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, please contact us at info@lightvera.com.
No restocking fee
We do not charge any restocking fees for returned items.
Lightvera Inc. (a Colorado corporation · CO Entity ID 20251506168)
Phone: +1 (341) 465-4731
Email: info@lightvera.com
Address: 220 E Colorado Ave, Suites 200-218, Telluride, CO 81435, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Mountain Time, MT)