FAQ

Q: I have used my marble lamp for half a year and found that a small part is loose. Can it be repaired if it is not under warranty?
A: Hello! The whole marble lamp has a 1-year warranty. The loose parts are covered by the warranty and we will repair it for you free of charge. Even if the warranty period has expired, the marble material part is natural and non-human damage can enjoy lifetime maintenance consulting services. You can also contact us at any time for professional advice.

Q: How many crystals have fallen off the crystal lamp? Is it covered by the warranty?
A: If the crystal of the crystal lamp cracks or falls off due to production process problems within 1 year of purchase, we provide free repair or replacement service; if it is due to human factors or normal wear and tear, you can contact customer service, we will assist you in purchasing the appropriate crystal and guide the installation, but you need to pay the relevant fees.

Q: If the surface of the metal lamp is peeling, is it covered by the warranty?
A: The 2-year warranty on the metal frame of the metal lamp is mainly for deformation, desoldering, etc. caused by material or process problems. The surface paint peeling and slight wear and tear that occur during normal use do not affect the basic functions and are not covered by the warranty. But you can contact us and we will provide paid repair services such as touch-up paint.

Q: What proof do I need to provide for the warranty of the lamp?
A: Please keep the valid proof such as the invoice and order screenshot when you purchased the lamp properly as the basis for enjoying the warranty service. If you cannot provide valid proof, we will use the production date of the lamp as the warranty start date, but it may have a certain impact on the determination of the warranty service, so it is recommended that you keep the purchase receipt.

Q: How long does it take to repair the lamp after applying for warranty?
A: After you apply for warranty, we will complete the inspection and repair of the faulty lamp within 15 working days after receiving it, and return it in time; if you need to replace accessories or products, it will be processed within 30 working days after confirmation. If some areas support door-to-door repair, the repair time will be determined by communicating with you based on the actual situation.