Sunlight Crystal Pendant

We currently only ship to the United States.

1. Delivery Locations
We currently ship to all US states.

2. Order Processing Time

• Orders are typically processed within 3–10 business days after payment confirmation.
  
• Special/custom orders may require 7–15 business days.
  
• Orders placed on weekends or holidays will be processed the next business day.

Once your order has been processed, it will be shipped according to the shipping method you selected during checkout.

3. Shipping Times

Air Freight (small lights, samples, replacements): 12–15 days – Free

Sea Freight (large items): 30–45 days – Free

International Express (DHL, FedEx, UPS): 7–10 days – Paid

Expedited shipping services are also available upon request. Please contact us if you need urgent delivery options.

* Total delivery time = order processing time + shipping time

4. Delivery Methods
All orders are shipped via our preferred carrier partners, including UPS, FedEx, USPS, the United States Postal Service, and various freight companies. You will receive a tracking number via email as soon as your order has shipped.

5. Order Tracking
In general, you will receive two emails about the status of your order. The first email, is a confirmation email after you have placed your order. The second email, is a shipping notification after your order has been shipped out. The second email will contain tracking information and some instructions on how to track your package.

6. About Tax
Our products are tax included (customers do not need to pay tax) and shipping is free of charge

* Note：

1.All delivery time refer to working days, excluding weekends and holidays.

2.Orders that have not been shipped can be canceled by contacting us, orders in transit cannot be canceled. However, you can take advantage of our return policy and you can return the item when you receive it.

If you have questions, please contact us: info@lightvera.com

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (info@lightvera.com) at first.

Return & Exchange Conditions

Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

On sale items are non-refundable.
Damage/Lost caused by customers is non-refundable.

General Return Process

Initiate a return: Please email us at info@lightvera.com. with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
Within 30 days of the receipt of your order, if there is any manufacturer defect, you may return for a 100% refund. (NOTE: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.) If there is no manufacturer defect and you simply changed your mind or want a different size, you still can return it. You will be responsible for both shipping cost.  you are responsible for the shipping costs from our factory to your address and ensure that the product is sealed in the original packaging and in resalable condition. when we receive the goods, we will subtract the cost of shipping from the refund amount, you will also need to return the goods to our warehouse at your own expense.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 7-10 working days.
If you haven’t received the refund within 7-10 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at info@lightvera.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

For the products, you can cancel your order for free within 24 hours after placing it. If you cancel after 24 hours, a 30% cancellation fee and material costs will apply. If the product is already in production, or If the order is ready for shipment and you wish to cancel,you will need to pay for all material costs; please contact the customer service for specific amounts.

If you force a cancellation after shipping, a 50% fee will be charged. You can initiate the return process after receiving the fixtures.

Additionally, please note that all large fixtures in the store are non-returnable and non-exchangeable.

If you have questions, please contact us：Email:info@lightvera.com